Frequently Asked Questions (FAQs)
General Questions
We’re located in the Brickell area of Miami, inside the 1First Bank building on the 12th floor at the end of the hallway. Our full address is 848 Brickell Ave, Suite 1220, Miami, FL 33131. Feel free to stop by!
Our office is open Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. We’re closed on weekends and major holidays.
We print a wide variety of products including business cards, postcards, flyers, booklets, brochures, posters, retractable banners, presentation folders, letterheads, envelopes, EDDM postcards, and more. We also provide custom printing solutions tailored to your specific needs.
Ordering & Payment
You can place your order directly on our website, or if you prefer a more personal touch, feel free to give us a call—we’re happy to take orders over the phone. You’re also welcome to visit our office if you'd like to go over options or see samples in person.
We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also accept cash and check payments at our office.
Yes, reordering is simple. If you have an account with us, you can log in and reorder from your order history. If not, please contact us with your previous order details, and we'll assist you with the reorder process.
Yes, our minimum quantity for posters is 500. We specialize in high-quality offset printing, which is best suited for larger quantities.
Design & Artwork
We accept the following file formats: PDF, AI, EPS, PSD, and high-resolution JPEG or PNG files. Please ensure that all files are in CMYK color mode with a minimum resolution of 300 DPI and include a 0.125-inch bleed on all sides.
Bleed is a 0.125-inch border around your design that extends beyond the trim edge. It's essential for ensuring your printed piece has color and images that go all the way to the edge without any white borders. We recommend adding bleed to all files for a clean, professional look.
You’ll need to submit two files: one for the print layout and one for the Spot UV mask. The mask file should be in black and white only, black indicates where the Spot UV will be applied, and white areas will have no UV. Make sure your files are 300 DPI, CMYK, with 0.125-inch bleed.
We do not print using Pantone (PMS) spot colors. All artwork should be converted to CMYK color mode before uploading to ensure color accuracy during printing.
Absolutely! Our experienced graphic designers can help create custom designs that align with your brand identity. Whether you need a new design or modifications to an existing one, we're here to help.
Yes! We offer free templates to help you get started, just contact us and let us know which product you need a template for.
Turnaround & Shipping
Production times vary by product. Most standard products have a turnaround time of 3–5 business days. Custom orders or large quantities may require additional time. Specific turnaround times are listed on each product page.
Rush services are not available directly on our website, but if you're on a tight deadline, give us a call. We’ll do our best to accommodate your request depending on our current production schedule.
Yes, we offer nationwide shipping! For any special delivery requests, please contact us directly.
Certainly! Local customers can choose to pick up their orders from our Brickell Miami office. Please select the "Local Pickup" option at checkout, and we'll notify you when your order is ready.
Custom Orders & Special Requests
Yes, you're welcome to stop by and check out samples of printed items we've produced in the past. However, please note that we don't print individual custom samples of the specific items you’re planning to order.
We offer EDDM (Every Door Direct Mail) services. We do not currently offer direct mail or list-based mailings.
Yes, we specialize in custom printing solutions. If you need a specific size, paper stock, or finish not listed online, please request a custom quote or contact us directly to discuss your requirements.
If you have any other questions or need further assistance, please don’t hesitate to contact us or call (305) 373-7029. We’re here to help with all your printing needs!